Australia Post Contact Us


Does Australia Post have a chat bot?

Australia Post piloting bot assistants for delivery centre workers and back office staff. The 'Dexter' bots have three main functions – “notify me, tell me and help me” – the postal service's general manager data science and strategy, Silvio Giorgio, revealed last week. via

Why is Australia Post so slow?

Australia Post said its network has been stretched to the limit. COVID restrictions have severely impacted Australia Post, particularly in Victoria," the ad said. "We've still managed to deliver over 220 million parcels across the country since March, and last week we delivered the most parcels in our entire history." via

What number is 13 post?

Customers can call 13 POST (13 76 78) or visit to resolve common issues. via

How long does post take from Australia to USA?

You can expect 7 to 14 business days using standard International postage. A typical first-class mail takes approximately 10 days. Bear in mind that most mail takes three to five days to cross the US – and travels faster between major cities with airports. via

Is Australia Post Open in lockdown?

Following the recent lockdowns announced in New South Wales, Queensland, Western Australia and the Northern Territory, we wanted to reach out with an update about our services. Our Post Offices remain open and we'll continue to process and deliver letters and parcels across the country. via

How long does Australia Post keep tracking information?

We'll hold it at the Post Office for 10 business days, before it gets returned to sender. via

What time will my mail be delivered?

As far as delivery times are concerned, you can generally expect your mail to be delivered anywhere between 7 AM and 8 PM (local time) if the mail carriers are out on their routes. via

Does Australia Post work on weekends?

What is Saturday Delivery? The majority of deliveries will occur on Saturday between 9:00am and 1:00pm. Parcels can be delivered to: • Residential and business addresses • 24/7 Parcel Lockers# accessible on Saturdays • Post Offices and Business Hubs open on Saturdays. via

What happens if my parcel is not delivered?

If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: no delivery date was agreed and a second chance to deliver was not successful. via

Where do undelivered parcels go?

Generally, nonmailable packages are returned to the sender. But, if for any reason the sender will not or cannot receive it, the courier company will hold onto a parcel for a while so that the owner can file a claim. However, they cannot wait indefinitely. via

Can someone else pick up my parcel Australia Post?

Giving someone else authority to collect a parcel for you

When you aren't able to make it to the Post Office in person, you can nominate someone to collect your parcel for you. via

Who delivers Australia Post in USA?

Most items sent via Australian post are imported and delivered to the US via the United States Postal Service (USPS). The maximum weight for most Australian Post services is 20 kilograms. Australian Post offers a low-cost option for individuals sending small parcels from Australia to the US. via

What is Australia's biggest import?

Imports The top imports of Australia are Refined Petroleum ($16.8B), Cars ($15.8B), Crude Petroleum ($7.9B), Broadcasting Equipment ($6.37B), and Delivery Trucks ($5.84B), importing mostly from China ($52.7B), United States ($24.9B), Japan ($14.9B), Germany ($10.4B), and Thailand ($10B). via

Can I put international mail in a post box Australia?

This means, for the most part, that you can send to international post offices and P.O. Boxes. via

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