Foxtel Customer Service Contact


How do I speak to someone at Foxtel?

  • Phone: 1300 130 799.
  • Phone: 1300 657 346.
  • Phone: +61 3 8325 2701.
  • TTY: 133 677 then enter 131 999.
  • Speak and Listen: 1300 555 727 then ask for Foxtel.
  • Phone: (02) 9813 6000.
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    Can I contact Foxtel by email?

    Ways to lodge a complaint with us

    Lodgement of a complaint with Foxtel is free of charge. You can call us on 131 999. We're available from 9am to 9pm on Monday to Friday and from 10am to 8pm on Saturday to Sunday. You can email us your complaint by filling out the complaints form on our website here. via

    Where is Foxtel customer service based?

    5 Thomas Holt Drive, North Ryde NSW 2113

    On site we've got a cafeteria, two coffee shops, an ATM, swimming pool, tennis courts, studios and more. via

    How do I cancel Foxtel?

  • Log in to My Account.
  • Click Cancel Subscription.
  • Click Yes, cancel.
  • Select your reason for cancelling from the Deactivation reason drop-down list, and select your most used device from the Device most used drop-down list.
  • Click Cancel my membership.
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    Is Foxtel now free for Telstra customers?

    Telstra post-paid customers who want to add Foxtel Now can now get their first 30 days absolutely free. Sign up for Foxtel Now from Telstra today and watch over 70 channels across a choice of packs. Stream your favourite shows instantly on Foxtel Now. via

    Is Foxtel cheaper through Telstra?

    And if it's drama you're after, Foxtel from Telstra wins again, with the base Foxtel Plus pack now including premium drama channels like Fox Showcase, for only $49 per month (or $59 with HD) – and you get the convenience of everything going on your regular Telstra bill, too. via

    How can I get Foxtel for free?

    Foxtel Now is available for new customers to trial for free with no obligation. Sign up to the free trial when you register online. If you find Foxtel Now isn't for you, simply cancel online through My Account before the end of the trial period and we will remove your access at the end of your trial. via

    How do I complain to Telstra?

  • Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.
  • Fax your complaint to 1800 753 949.
  • Contact us on 13 22 00 and say 'complaints'
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    Is Foxtel now free for existing customers?

    Foxtel Now is a subscription streaming service delivering great entertainment including TV shows, Movies, News and live sport. Members are only charged for the packs they select and can cancel anytime. via

    Is Kayo owned by Foxtel?

    Kayo Sports is Foxtel's over-the-top video streaming subscription service available in Australia, owned by Streamotion, a wholly owned subsidiary of Foxtel. The service offers sports live and on demand from Fox Sports, ESPN, and BeIN Sports. via

    Is Foxtel worth the cost?

    So, is it worth it? The minimum you will pay for Foxtel is $450 for 12-months of the basic package, an IQHD box and setup costs. Even just for the ability to record your favourite shows with the intuition and flexibility offered by Foxtel's IQ, this is definitely worth it. via

    Is there a cancellation fee for Foxtel?

    Early termination fees are applied to recover the lost costs to Foxtel due to terminating a contract early. A maximum fee of $300 will apply, and will be pro-rated depending on how many months are remaining on your contract. via

    What happens when my Foxtel contract ends?

    After the end of your fixed-term TV contract, you will continue to receive the TV service on a month-to-month basis until you cancel. Your Broadband contract length operates independently, and does not affect the length of your existing TV fixed-term contract. These costs are also based on paying by direct debit. via

    Do I need to return my Foxtel box?

    If you have an iQ2 or older box, you don't need to return it to us. You can hold on to your box in case you choose to reconnect Foxtel at a later date, or you can dispose of it thoughtfully at a local e-waste facility. Find an e-waste collection centre near you. via

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