Lost Opal Card


What do I do if I lost my Opal card?

If you lose your Opal card contact Opal, so they can cancel your old card and transfer any value onto a replacement card. The replacement Concession Opal card will take around 8-10 working days to arrive. During this time you should travel using an Adult Opal card or Adult Opal single trip ticket. via

How do I order a new Opal card?

  • Select the 'Order online' button.
  • Log in.
  • Choose the 'Order an additional Opal card' option from the left side menu.
  • Choose the type of card you would like to order.
  • Select 'Continue'.
  • Choose the top up amount and type.
  • Enter your delivery details.
  • Enter your payment details.
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    How do I contact Opal customer service?

  • Submit your feedback online.
  • Find a transport operator.
  • Visit a customer service centre.
  • Phone 131 500.
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    How do I replace my pensioner Opal card?

  • Log in to your account on the Opal website.
  • Select 'Transfer balance to another Opal card'
  • Follow the prompts to order a replacement Opal card.
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    Can you catch a train without an Opal card?

    If you don't have an Opal card or contactless payment card or device, you will need to buy an Opal single trip ticket to travel. Designed as a back-up option, Opal single tickets are available for metro, train, bus, ferry and light rail. via

    Can you track your Opal card?

    Your Opal activity is a record of the transactions made with your Opal card. It shows your trips, journeys, top ups and adjustments, so you can keep track of your spend, check you paid the correct fare and use the statement for tracking business travel for tax purposes. via

    How long does it take to get a replacement Opal card?

    Get a new Opal card

    A new card will be mailed to you within five to seven days. In the meantime, you can use an Adult Opal card or tap on and tap off with a credit card, debit card or linked device to make a contactless payment for an Adult Opal fare. via

    Can I use my credit card instead of Opal?

    If you have an American Express, Mastercard or Visa credit or debit card or a linked device, you can use it to pay for your travel by tapping on and tapping off at Opal readers. Use the same credit card, debit card or linked device for all your travel all week to receive the same travel benefits of an Adult Opal card. via

    How much does it cost to buy an Opal card?

    There is no charge for an Opal card, however a minimum top up value of $20 for an adult card, or $10 for a child or concession card, applies at retailers or when using top up machines. Top up amounts of $10 for adult and $5 for child or concession are available when topping up online. via

    Do Opal cards expire?

    Card Expiration: An Opal Card will expire: a) in the case of a reloadable Opal Card - 9 years; or b) in the case of a Free Opal Card - 5 years, after the date it is initialised (which will be earlier than the date you received or first used the Opal Card) (Planned Expiry). via

    How do I remove my credit card from Opal?

  • Select the 'Unlink online' button.
  • Log in.
  • Select the 'Unlink Opal Card from your account' option from the left side menu.
  • Select 'Unlink' next to the card you wish to remove from your account.
  • Select the 'Unlink Card' button.
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    Can you use Opal card on phone?

    Android users

    If your mobile device has Near Field Communication, you can scan your Opal card with your phone to see your current Opal balance and recent journey information. via

    Why is my Opal card not working?

    The Opal card cannot be read or is invalid. It may be a problem with the balance or the card is faulty or invalid. This can also happen if your card is tucked in your wallet or next to other types of cards. via

    How do I activate my seniors Opal card?

  • Select the 'Activate online' button.
  • Enter your Opal card number.
  • Enter your Opal card security code.
  • Follow the prompts to activate your card.
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    Why is my Opal account blocked?

    Your online account has been temporarily disabled. To access your account please enter your correct username and password. Alternatively you can request a temporary password here. via

    Is it cheaper to use an Opal card?

    Opal is cheaper. using the Opal card gives you a discount on the full fare. using a credit card means you are charged the full fare. via

    Is it worth getting an Opal card?

    Opal Cards are free. You can load as much or as little on them as you like. For sheer convenience, they are worth it- plus some services do not accept cash fares, only Opal cards. via

    What happens if you tap on and off at the same station?

    It's to stop people gaming the system. If you tap in at a station, you can't pass your oyster card back to your mate behind, the system won't accept two consecutive tap ins. However, it WILL accept them if the two are broken up by a tap out. via

    Can I check Opal balance online?

    Select the 'Check online' button. Log in to your Opal account, or enter your card number and security code. Your balance should now be displayed on the overview screen. via

    How do I recharge my Opal?

  • Log in to your Opal account.
  • Select the 'Top up' tab on the overview screen.
  • To make a one-off payment: Select 'One off top up'. You will need a payment card linked to your account.
  • Select your top up amount.
  • Select the 'Top up' button.
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    Can I have 2 Opal cards?

    A registered Opal card has your personal information linked to the card. This means you can: Link multiple Opal cards - Multiple Opal cards can be linked to one account to keep track of them all in one place so you can view and manage all the Opal cards for your family or household. via

    How do I order a lost school Opal card?

  • Select the 'Replace online' button.
  • Select the entitlement type.
  • Enter your student ID number and your institution's name (if applicable).
  • Select 'Find'.
  • Complete the online application.
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    Can I add Opal card to Google pay?

    The Opal digital card can be added to Apple Wallet on iPhone or Apple Watch, Samsung Pay on Samsung phones, and will also be available in Google Pay shortly. The spokesperson said the Opal digital card is another measure taken by the NSW Government to deliver accessibility and improved choices for customers. via

    Can I use my credit card on Sydney Ferries?

    You Can Now Use Your Credit Card to Tap On Across the Entire Sydney Public Transport Network. Smartphone, smartwatch and bank card payments can now be used to pay for your fare on buses, trains, light rail and ferries. via

    Can I pay by card on the train?

    Credit & Debit Cards

    All National Rail train companies accept the major credit and debit cards such as Visa, MasterCard, Maestro and Amex. via

    Why is opal so expensive?

    The distribution and intensity of these colorful flashes are what gives the determination of its costing. The opal stone is mainly found in Australia, where the mines supply up to almost all of the global opals gemstones. This is another factor that makes the gemstone more expensive as compared to the others. via

    Can I buy Opal card at Woolworths?

    Opal Cards now available from 1,000 retailers including 7-Eleven and Woolworths. Minister for Transport Gladys Berejiklian today announced customers can get an Opal card on-the-spot from 1,000 retailers, including 7-Eleven stores and a number of Woolworths supermarkets. via

    Can I use my Opal card in Queensland?

    Where can I use my Opal (and other states' smartcards)? The travel card is called Opal in New South Wales, myki in Victoria, metrocard in Adelaide, SmartRider in Perth, go card in Queensland, Greencard in Tasmania and MyWay in Canberra. via

    Can I put a hole in my Opal card?

    Basically you need to shine a bright light from behind the card and mark the areas which show the presence of an antenna or a chip and make a hole in the other areas. via

    Can I use my Opal card on the XPT?

    With NSW TrainLink you can travel by train and coach to 365+ destinations across New South Wales, Victoria, Queensland and the ACT. You cannot use an Opal card for travel on these services. via

    How far can I travel on seniors Opal card?

    With a Senior/Pensioner Gold Opal card you can travel as much as you want on metro, train, bus, ferry and light rail services within the Opal network and you never pay more than $2.50 a day. Please note that: The Opal week runs from Monday to Sunday. via

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