Opal Customer Care Number

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How do I contact Opal?

If you need help to complete this form, please call Opal Customer Care on 13 67 25 (13 OPAL). via

How do I replace my damaged Opal card?

  • Log in to your account on the Opal website.
  • Select 'Transfer balance to another Opal card'
  • Follow the prompts to order a replacement Opal card.
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    How do I transfer my Opal card balance?

  • Select the 'Transfer online' button.
  • Log in to your account.
  • Select the 'Manage' tab.
  • Select 'Transfer balance of this Opal card'.
  • Follow the prompts to block the lost or stolen card and transfer the balance to another card in your account.
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    How do I register my Opal card online?

  • Select the 'Register online' button.
  • Select 'I have an unregistered Opal card'.
  • Enter your Opal card number and security code.
  • Enter a nickname for your Opal card (optional).
  • Enter your personal details, payment details for auto top-up, and other required information to complete your registration.
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    Can I get money back from my Opal card?

    There are no part refunds. You can only apply for a refund in the amount of the full refundable balance of your Opal card. via

    Do Opal cards expire?

    Card Expiration: An Opal Card will expire: a) in the case of a reloadable Opal Card - 9 years; or b) in the case of a Free Opal Card - 5 years, after the date it is initialised (which will be earlier than the date you received or first used the Opal Card) (Planned Expiry). via

    Can I have 2 Opal cards?

    A registered Opal card has your personal information linked to the card. This means you can: Link multiple Opal cards - Multiple Opal cards can be linked to one account to keep track of them all in one place so you can view and manage all the Opal cards for your family or household. via

    How do I remove my credit card from Opal?

  • Select the 'Unlink online' button.
  • Log in.
  • Select the 'Unlink Opal Card from your account' option from the left side menu.
  • Select 'Unlink' next to the card you wish to remove from your account.
  • Select the 'Unlink Card' button.
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    Why is my Opal card not working?

    The Opal card cannot be read or is invalid. It may be a problem with the balance or the card is faulty or invalid. This can also happen if your card is tucked in your wallet or next to other types of cards. via

    Can I use my credit card instead of Opal?

    If you have an American Express, Mastercard or Visa credit or debit card or a linked device, you can use it to pay for your travel by tapping on and tapping off at Opal readers. Use the same credit card, debit card or linked device for all your travel all week to receive the same travel benefits of an Adult Opal card. via

    How do I track my lost Opal card?

    If you lose your Opal card contact Opal, so they can cancel your old card and transfer any value onto a replacement card. The replacement Concession Opal card will take around 8-10 working days to arrive. During this time you should travel using an Adult Opal card or Adult Opal single trip ticket. via

    Can I check Opal balance online?

    Select the 'Check online' button. Log in to your Opal account, or enter your card number and security code. Your balance should now be displayed on the overview screen. via

    Do I need to activate Opal card?

    If you applied for a new or replacement Opal card online or over the phone, you will need to activate it if you added value to the card. Once it has arrived in the mail, you can activate it online. via

    Can I put my Opal card on my phone?

    Android users

    If your mobile device has Near Field Communication, you can scan your Opal card with your phone to see your current Opal balance and recent journey information. via

    Is my Opal card registered?

    Registered Opal cards

    Log in to your account to see the balance and activity for each of your linked cards. If your Opal card is registered you can see up to 18 months of Opal card activity. If you have a stored payment card, you can also do top ups or setup auto top up. via

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