Self Service. Looking for help with your PetSafe® product? Browse our support topics or search for your problem.. Email Us. Couldn't find the answer to your question? We're here to help! Ask us about any PetSafe® product by answering a few questions in the form below. via
How do I contact PetSafe?
Support. Call us at 1-866-738-4379. via
Who manufactures PetSafe?
Our parent company, Radio Systems Corporation, owns many of the most recognizable pet brands in the world. via
Where are PetSafe products made?
The Pet Safe company headquarters is in Knoxville, TN. However, most pet products and toys made today come from China. via
Is PetSafe and invisible fence the same company?
Radio Systems Corporation, makers of the PetSafe®, SportDOG® and Invisible Fence® brands, has acquired Premier® Pet Products. By uniting experience and efforts, the combined company will be in a strong position to build dynamic value for pet owners through the creation of new product categories. via
Why does my PetSafe collar not work?
Take battery out of the collar for several minutes and replace it with new battery. Make sure battery is installed properly. Make sure the tab within the battery housing unit is making good contact. If receiver collar still does not activate – remove a wire from the transmitter, try to change the levels. via
Is PetSafe shock collar waterproof?
Thank you for your question, Christine! The collar included with this fence kit is fully waterproof and submersible, so your dog can certainly swim while wearing it. via
Is PetSafe a good brand?
Always a great brand and holds up well. I wouldn't consider any other brand of a pet door. Always the best quality and large enough for my 3-legged Greyhound to easily get in and out. via
What is pet safe collar?
The PetSafe Wireless Fence Collar should be used for dogs that are 8 pounds and up. Fits neck sizes 6-28 inches. Waterproof receiver. Compatible with PetSafe Wireless Containment System (PIF-300 system, IF-100 transmitter) and Stay+Play Wireless Fence (PIF00-12917). 5 adjustable levels of correction. via
How do I know if my PetSafe collar is working?
Take the receiver collar, use the test light tool or listening to the collar for the beeping. As you walk away from the transmitter and approach the boundary, the test light illuminates or you'll hear the collar beep at the boundary. If this happens, the system is working. via
Why is my PetSafe collar blinking red?
Charging too often can reduce battery life. Charge your receiver collar when the receiver indicator light blinks red. The system works by sending a radio signal through a buried wire (boundary wire). Your pet wears a receiver collar that picks up the signal. via
How do I increase the shock on my PetSafe collar?
Increase the Static Correction Level by pressing and releasing the Correction Level Button within 5 seconds of the previous flashes. The Static Correction Levels increase from 1 to 5. Pushing the Correction Level Button while the Receiver Collar is on level 5 will cause the Receiver Collar to revert to level 1. via
How do you replace a PetSafe collar?
Replacement 3/4-inch or 1-inch strap for PetSafe in-ground and wireless fence receiver collars. Simply remove the receiver unit from your pet's old receiver collar and place it on the new collar strap. Strap has 2 holes to fit most fence or remote trainer receivers with 2 contact points only. via
Can a dog run through an invisible fence?
Invisible dog fences, whether they be in-ground or wireless systems, seem like a great technology in theory. You can allow your dog to run free, without needing to be confined by a runner at all times. via
Is Invisible Fence worth it?
Many people think an invisible underground wireless electric fence is the best way to keep their dog in their yard. However, they are simply not as effective as you might think. Statistics suggest that invisible wireless electric fences are only about 70% effective. via
Is Invisible Fence cruel?
As I tell my clients when they ask, I do not recommend Invisible Fences as an ideal first-line option for any dog. They are particularly unsuitable for dogs with high prey drive, dogs with any aggression issues towards strangers or other animals, and anxious or fearful dogs – but any dog can develop problems. via
How do you activate a petsafe collar?
Why does my shock collar not work?
Proper fit is crucial for the e-collar to have any impact on your dog. If BOTH contact points are not touching the dog's skin, the dog will not perceive any sensation at all. This happens because the collar is on the dog too loose. If the e-collar is easily rotating around the dog's neck, it is too loose. via
How do I know if my shock collar is working?
Touch both points on the collar while it is ticking or beeping. If you do not feel a shock, then there may be a problem with the receiver collar. Make sure you touch both points on the receiver at the same time when you hear the collar beeping. It will tell you definitively that the fence is or is not working. via
How long does a PetSafe battery last?
Keep all of your pet's essential electronics working their best with PetSafe RFA-67 6 Volt Replacement Batteries. The 2-count pack of 6 volt batteries can provide up to 6 months of power (each battery can last 1-3 months with proper use). via
Can my dog shock collar get wet?
Always use waterproof training collars in wet conditions
Most electronic collars are waterproof but not all. Be absolutely certain that the collar you buy is waterproof before putting it on a damp dog, taking your dog out in inclement weather, or walking near bodies of water. via
How do I clean my PetSafe wireless collar? (video)
How does pet safe work?
The transmitter sends a spherical radio signal up to 16 feet in diameter (8-foot radius). Your pet wears a Receiver Collar with Contact Points that touch his neck. When your pet enters the Barrier Area, he'll hear a series of beeps. If he continues, the collar will deliver a safe, gentle static correction. via
How does petsafe wireless pet containment system work?
The system works by transmitting a radio signal up to 90 feet in all directions. You temporarily define the Pet Area with Boundary Flags for a visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points that touch his neck, and, once trained, is allowed to roam freely in the Pet Area. via
Are pet safe collars safe?
Electronic collars and other products are completely safe, humane aids to help you train your pet. via
Are PetSafe collars compatible with Innotek?
Innotek and PetSafe systems use different frequencies and are not cross-compatible with one another. For more information on obtaining a compatible receiver collar, please contact PetSafe directly. via
How do I change the battery in my PetSafe wireless collar? (video)
How do I test my petsafe battery?
Why is my petsafe collar beeping?
Remove the receiver collar from your pet. Remove the battery from the receiver collar. As you walk away from the transmitter and approach the boundary, the test light illuminates or you'll hear the collar beep at the boundary. If this happens, the system is working. via
Why is my petsafe collar beeping but not shocking?
My receiver collar is beeping but my pet is not responding to the static correction. Remove the collar from your pet. Make sure the static correction level on the receiver collar is set at 2 or above. Take the test light tool and place it on the receiver collar and walk out to the boundary of the containment system. via